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김윤숙 ( Kim Yun-Sook ) - Catholic University Seoul St. Mary’s Hospital Department of Nursing
김동연 ( Kim Dong-Yeon ) - Catholic University Seoul St. Mary’s Hospital
김나영 ( Kim Na-Young ) - Catholic University Seoul St. Mary’s Hospital
김진숙 ( Kim Jin-Suk ) - Catholic University Seoul St. Mary’s Hospital
양영은 ( Yang Young-Eun ) - Catholic University Seoul St. Mary’s Hospital
정유민 ( Jeong You-Min ) - Catholic University Seoul St. Mary’s Hospital
최희영 ( Choi Hee-Young ) - Catholic University Seoul St. Mary’s Hospital
오은 ( Oh Eun ) - Catholic University Seoul St. Mary’s Hospital
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Abstract
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목적: 본 연구는 간호사의 의도적인 간호순회가 환자가 인지하는 간호서비스 질과 간호사가 인지하는 간호순회 인식에 미치는 영향을 확인하는 것을 목적으로 하는 서술적 설문조사연구이다.
방법: 의도적인 간호순회는 통증(pain), 자세(position), 수액주입속도(pump), 배설(potty), 물품유형성 (possessions) 을 기반으로 확인하며 환자에게 질문하며 수행하는 간호순회이었다. 연구대상은 연구목적에 동의한 C 대학병원 144명의 간호사와 149명의 환자로 설문지 자기문답작성을 통해 조사하였고, 수집된 자료는 chi-test, t-test, ANOVA, Scheffe test을 이용하여 분석하였다.
결과: 의도적인 간호순회는 간호사의 간호순회 인식에 증가를 가져왔으나 유의한 차이는 없었다. 간호순회 인식에서 간호사의 이익면이 가장 낮은 점수(3.36)를 보였고 환자와의 의사소통에 이익을 준다는 면이 가장 높은 점수(3.79)를 차지하였다. 의도적인 간호순회는 환자가 인지하는 간호서비스 질에서 공감성(Z=4.99, p<.001), 보장성(Z=5.50, p<.001), 신뢰성(Z=4.43, p<.001), 반응성 (Z=4.43, p<.001) 요인에서 기대하였던 간호서비스질보다 실제간호서비스 질이 중재군에서 유의하게 증가하였다.
결론: 의도적인 간호순회는 환자가 인지하는 간호서비스 질에 긍정적인 효과를 보여준다, 간호순회 인식의 증가를 위해 의도적인 간호순회를 강화하는 것이 중요하다.
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Purpose: This descriptive study aimed to identify the effects of purposeful and timely nursing rounds on patients' perception of the quality of nursing services and nurses' perception of nursing rounds.
Methods: Intentional nursing rounds were conducted by communicating patients’ questions on pain, position, pump, potty, and possessions. A total of 144 nurses and 149 patients participated, and data were collected using self-report questionnaires. The independent t-test, chi-square test, and Wilcoxon’s rank-sum test were used to analyze the data with SPSS version 24.0.
Results: Although intentional nursing rounds improved the nurses’ perception of nursing rounds, there was no significant difference. The nurses’ benefit had the lowest score (3.36), and the benefit of communication with patients had the highest score (3.79). Intentional nursing rounds significantly improved the patients’ perception of the quality of nursing services in the intervention group. Among the factors of empathy (Z=4.98, p<.001) related to the quality of nursing services as perceived by the patient, assurance (Z=5.50, p<.001), reliability (Z=4.43, p<.001), and responsiveness (Z=5.02, p<.001) significantly increased.
Conclusion: Intentional nursing rounds positively affected patients’ perception of the quality of nursing service. It is important to improve intentional nursing rounds to enhance nurses’ perceptions of them.
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KeyWords
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간호순회, 인지, 간호서비스, 환자 만족, 의도적인
Teaching rounds, Perception, Nursing services, Patient satisfaction, Intention
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원문 및 링크아웃 정보
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등재저널 정보
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